+ 386 8 200 20 00 info@ambienthotel.si 


Hotel policies

Check in time

CHECK IN: 14:00 PM
CHECK OUT: 11:00 PM or by agreement

Early Arrivals and Late Departures

If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve, we will be glad to store your bags inour luggage room.

Cancellation policy

Cancellations for a guest room reservation must be received 24 hours prior to 12:00 noon local time on the expected day of arrival. Policies may differ by arrival date and room type. The Hotel will charge for one night's accommodation if cancellation of a guaranteed reservation is not received by the required date or any changes to the number of nights reserved. Special cancellation policies will apply during peak seasons.

Family discounts

We charge no additional fee for children under age of 2,99 years and younger occupying the same bed as their parents.

Children from 3 till 12 years old have 20% discount.
Students and seniour have 10% discount.

For reservations and information, please contact the Hotel directly.

Event ogranisation policy

The numbers for which the Client has booked are set out on the event order. Minimum contracted numbers must

be provided 28 working days in advance but cannot be less than 90% of the initial booked number. The Client needs to advise the hotel of final numbers at least 14 working days before the scheduled start date of the event.

The Client must also advise the property of any menu choices, wine and beverage choices and any other relevant or requested information at least 7 working days before the scheduled start date of the event otherwise the property cannot guarantee that the choices will be available. Under such circumstances the Company will offer the most appropriate alternative.

Any reduction in numbers below the minimum numbers agreed between the Client and the property will result in cancellation charges being raised. An increase in numbers must be communicated to the property at the earliest possible date and is subject to availability. The property will make reasonable endeavours to accommodate any increase in numbers and this new number will become the minimum number of guests to be charged. On this basis, definitive cancellation charges can only be confirmed after the event has taken place. Any significant change in numbers by the client may require that the event be relocated to more suitable space within the same property and in these circumstances the Client may incur an additional room hire charge or amended rates to reflect the value of the original room allocated.